Please note that these are the current official Ts & Cs. However this page does not constitute a legal document in any way : all current terms and conditions will be printed on the reverse of your invoice, and it is that copy which will apply to your booking.

Please use the contact form to send any questions on your booking

	Contents
1	Definitions
2	Your Contract
3-4	General
5-9	Acceptance of Bookings & Hires
10-16	Bookings and Payment
17	Alterations & Cancellations
18-19	Alterations By You
20-25	Cancellations By You
26-29	Alterations & Cancellations By Longcraig
30-32	Safety
33-35	Other Conditions
36	Force Majeur
	Longcraig's Liability
	Miscellaneous

Definitions

1. Throughout these terms and conditions, the following definitions apply,

"Longcraig" or "the Centre") Longcraig Scout Centre ("Customer") the person making the booking on behalf of the Group
("Group") the Scout Troop or Guide Company or Organisation to which the Customer belongs
("Users") all members of the Group attending a Session or using equipment on hire from Longcraig
("Booking") an arrangement for Longcraig to provide services on dates as specified on the booking confirmation. For the purposes of these terms and conditions, bookings shall refer to all activity sessions, courses, hires of equipment, and any other activity provided by Longcraig to the Customer or Users.
("Activity Session") the delivery of a booking for non-exclusive use of Longcraigs facilities for one evening, half day, full day or multiples there of.
("Course") a series of sessions designed to achieve a stated objective.
("Hire") the loan of equipment for a period(s) as stated in the hire agreement.
("Activity") generic term covering the delivery of an Activity Session, Course or Hire.
("Activity Date") the date on which the booked activity is due to take place.
("Week") seven calendar days.
("In writing") textual communication delivered via post or email.

Your Contract

2. Your contract is with Longcraig, it is made under Scottish Law and is subject to these terms and conditions. Your contract with Longcraig is made once you have: (1) made a booking on behalf of all members of your group; (2) Longcraig has sent a booking confirmation / invoice to you; (3) you have confirmed the booking by signing the booking confirmation and returned it together with the appropriate payment or deposit. In making a contract with Longcraig you (“Customer”), the Scout Troop or Guide Company or Organisation to which you belong (“Group”) and all members of the party for whom you are booking (“Users”) agree to be bound by these terms and conditions.

General

3. The terms and conditions applying to the Customer also apply to the Group. The Customer and the Group agree to be bound by these terms and conditions. The Customer and Group agree to be jointly and severally liable for any obligation arising out of the contract with Longcraig, regardless of whether the Customer remains a member of the Group or the Group ceases to exist.
 

4. A Customer or User who is also a member of staff at Longcraig, participates in an Activity only as a member of his/her group, unless he/she is named on the staff sheet for the booking. A member of staff acting in the capacity of Customer or User (does so only as a member of the Group) forfeits any rights or privileges accorded to staff members. A member of staff acting in the capacity of Customer must follow the correct booking and payment procedures outlined hereunder.

Acceptance of Bookings and Hires

5. Bookings can only be made through the appropriate co-ordinator. Booking details and contact information for each co-ordinator can be found in Longcraigs promotional material. Bookings for sessions should be made through the Sessions Co-ordinator. Bookings for hires should be made through the Hires Co-ordinator. Booking for courses should be made through the Courses Co-ordinator.

6. All bookings must be made not less than 3 weeks before the activity is to take place.

7. All bookings accepted by Longcraig shall be deemed to incorporate these terms and conditions which shall prevail over any other document or communication between Longcraig and the Customer. All bookings are accepted and fulfilled subject to these conditions unless otherwise varied by agreement in writing.

8. Bookings may be made singly or in blocks. In cases when more than one booking is made at one time these terms and conditions shall apply to each separate booking. Longcraig reserves the right to determine which booking a particular payment relates to and to issue a single booking confirmation/invoice to cover multiple activities if appropriate. Multiple bookings will be invoiced using the dates of the first booking to calculate due dates..

9. A hire agreement contains additional conditions which form part of the hire agreement. Where those terms and conditions are at variance with the terms and conditions here stated, those here stated shall take precedence.

Bookings and Payment

10. On acceptance of a booking the Co-ordinator will issue a booking confirmation, giving the details of the activity booked and payment due. You should check this confirmation and immediately notify the Co-ordinator of any errors. If you wish to confirm the booking you should sign and return the booking confirmation, together with your initial payment.
Your booking confirmation will detail; who you should return the form and payment to, the amount and due dates of these payments and who you should contact if you wish to alter or cancel your booking.

11. You must confirm your booking within 4 weeks of the date of your booking confirmation or 3 weeks before the Activity Date whichever occurs first. Payment of any monies due must be made in accordance with the instructions detailed on your booking confirmation. If you do not confirm your booking as above, your booking may be considered cancelled.

12. Any outstanding balance must be paid no less than 3 weeks before the Activity Date. All payments should be sent to the person detailed on your booking confirmation. Longcraig does not have facilities to accept payments at the Centre and staff are instructed to refuse to accept payment on the night of the booking.

13. Longcraig reserves the right to treat a booking as cancelled if a due payment is not received timeously. In any case the booking will be considered cancelled if all due payments have not been received before the activity takes place. In such cases the Customer will remain liable for the full cost of the booking as invoiced. Customers are advised to ensure their deposit and other payment(s) have been received before they arrive at Longcraig,

14. An Invoice Reminder will be issued by the Treasurer in the event that any amount remains outstanding after the activity has taken place. Unless otherwise expressly stipulated by Longcraig, all invoices or reminders issued by the Treasurer are due and payable immediately. Longcraig reserves the right to charge interest on amounts overdue for more than 7 calendar days at the rate of 15% per anum. Payment shall be deemed to have been received only when the full amount of the value of the booking as invoiced has been credited to Longcraigs bank account or the Treasurer has received the full amount in cash.

15. Outstanding payments so invoiced or reminded should be sent to the Treasurer quoting both the invoice and booking reference. Cheques received without the appropriate references will be banked, but will not be credited to the Customers account. In such cases payment will not be considered to have been made until the Customer informs the Treasurer of the correct reference numbers.

16. Cheques should be made payable to Longcraig Scout Centre. Receipts will only be issued if an SAE is enclosed

Alterations & Cancellation

17. Alterations and cancellations of bookings should initially be made to the appropriate Co-ordinator as detailed on your booking confirmation. Alterations and cancellations for sessions should be made through the Bookings Co-ordinator not the Sessions Co-ordinator. Alterations and cancellations for hires and courses should be made through the Co-ordinator with whom the booking was originally made.

Alterations by You

18. The Customer may alter a booking at any time up to 3 calendar weeks prior to the Activity Date. After this time the booking becomes fixed and may not be further altered. No amended booking confirmation or invoice will be issued until the booking becomes fixed. Once fixed a final booking confirmation and invoice will be issued if required. Customer will be charged for unused places according to the final invoice regardless of the number of users who finally attend the activity. Longcraig reserves the right to amend the invoice if the number of users attending is greater than that invoiced.

19. If you wish to alter your booking you must notify the appropriate Co-ordinator immediately by telephone and on the same day send written confirmation signed by the person making the original booking. The date of alteration will be taken as the date that written confirmation is received by the appropriate Co-ordinator.

Cancellations by You

20. The Customer may cancel a booking at any time up to 3 calendar weeks prior to the Activity Date. If you require to cancel your booking, you must notify the appropriate Co-ordinator immediately by telephone and on the same day send written confirmation signed by the person making the original booking. The date of cancellation will be taken as the date that written confirmation is received by the Co-ordinator.

21. In the event of a cancellation, the Customer shall forfeit up to 25% of the value of the booking, the exact amount being determined according to the size of the booking and the number of days notice given. The minimum charge for a cancelled booking will be £10 this charge is made to cover administration costs.

22. If the booking has previously been paid in full, any over payment after deductions will be returned to the Customer.

23. A cancelled booking will become available for other Users. If the booking is taken up by another Customer, the original Customer will be refunded all payments made in respect of the booking minus the administration charge of £10.

24. If the cancellations is made within 3 calendar weeks of the activity date, the Customer will remain liable for the full cost of the booking.

25. A booking will be considered cancelled if the Users fail to attending on the activity date.

Alterations and Cancellations by Longcraig

26. Longcraig reserves the right to alter or cancel a booking at any time prior to the Activity Date. If Longcraig is forced to alter or cancel a booking, the Customer will be notified immediately using the contact information provided on the booking form. Please note that whenever possible we will cancel your booking before you leave home, but sometimes it is not possible to do so before you arrive.

27. Longcraig reserves the right to alter or cancel a booking at very short notice prior or during the activity. The decision to cancel or proceed rests with the Duty Manager and will be made if he/she considers that the safety of staff and customers would be compromised by continuing with the booking.

28. In the event that Longcraig is unable to fulfil a booking, Longcraig reserves the right to offer an alternative date or activity. Occasionally an alternative will not be available, in which case any monies paid in respect of the booking shall be returned to the Customer.

29. If the cancellation is made at Longcraig we will endeavour to provide alternate activities if desired. We reserve the right to invoice the customer for the cost of any alternate activity offered in lieu of a cancelled booking. If a booking is cancelled after it has started, The Customer will be charged for the cost of any fuel used.

Safety

30. Safety is paramount at Longcraig and all Customers are required to comply with the instructions of the Duty Manager and members of his/her staff.

31. Buoyancy garments are provided for all users and must be worn at all times when on the water or on the pier below the high water mark.

32. The Customer is required to designate one member of his/her group to assist the Duty Manager. This person will not participate in water activities.

Other Conditions

33. All Scouts and Guides are required to follow the Scout and Guide laws whilst at Longcraig. Other groups are required to follow a similar code.

34. All groups using Longcraig are required to assist the Duty Manager by undertaking small tasks prior to leaving the centre to ensure it is ready for the next user.

35. Any property left by users will be retained for two weeks and then disposed of if not claimed.

36. Groups agree that any photographs taken may be used for the purpose of promoting Longcraig in our publicity material and website.

Force Majeure

37. In the event that Longcraig is prevented from carrying out its obligations under a booking as a result of any cause beyond its control such as but not limited to Unsuitable Weather Conditions, Acts of God, War, Strikes, Flood and Failure of third parties to deliver goods, Longcraig shall be relieved of its obligations and liabilities under such booking for as long as such fulfilment is prevented.

Longcraig's Liability

a) Longcraig shall under no circumstances whatsoever be liable for any loss or damage whether direct indirect or consequential, howsoever caused even if that loss or damage is caused as a result of the negligence of Longcraigs staff.
b) Longcraigs liability in respect of breach or non-performance of any booking shall be limited to the invoiced value to which the claim relates.

Miscellaneous

I. If any provision hereof shall be held to be invalid illegal or unenforceable the validity and enforceability of the remaining provisions shall not be in any way affected or impaired thereby.
II. Waver by Longcraig of any breach of these conditions or any granting of time or indulgence by Longcraig to the Customer shall in no way affect the rights of the Longcraig hereunder.
III. All headings are for convenience only and do not from part of these Terms and Conditions.
IV. Any notice or demand to be given hereunder shall be in writing and shall be delivered by hand or sent by first class pre paid letter to the last known address of the party to be notified and shall be deemed to have been served immediately, if delivered by hand and forty eight hours after posting if posted as aforesaid.
V. The Law of Scotland shall govern the validity, construction and performance of any contract to which these Terms and Conditions apply and the parties submit to the jurisdiction of the Scottish Courts.

Terms & Conditions last updated : 1st Jan, 2008